MENDOTA - To comply with Gov. J.B. Pritzker’s COVID-19 stay-at-home order, ComEd has taken additional steps to help ensure its residential customers across northern Illinois have access to electric service during this critical time.
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MENDOTA - To comply with Gov. J.B. Pritzker’s COVID-19 stay-at-home order, ComEd has taken additional steps to help ensure its residential customers across northern Illinois have access to electric service during this critical time.
If you are unable to travel to a walk-in location to make a payment, please be aware that ComEd is not disconnecting service for non-payment and is waiving all new late payment charges through May 1, or until the end of the governor’s state of emergency declaration, whichever is later.
Since it is not critical at this time to visit a ComEd payment location to make a payment, ComEd offers mail, automatic payment and other electronic payment options. They are also working with customers who contact them to establish payment arrangements and identify energy assistance options to address their specific needs.
They encourage customers to conduct regular business with ComEd 24/7 using ComEd.com. On the website, customers may:
Make a payment at ComEd.com/PayMyBill
Make payment arrangements at ComEd.com/DPA
Report an electric outage at ComEd.com/Outage
View your bill by signing into My Account at ComEd.com/MyAccount
Learn about assistance programs at ComEd.com/Care
Get tips on saving energy while working from home at ComEd.com/EnergySavingTips
They also encourage customers to conduct business through the ComEd mobile app, where you can view and pay your bill, report your outage and register for alerts. For more information, visit ComEd.com/App.
If you are struggling to pay your energy bill, you should contact ComEd as soon as possible at 800-334-7661 or visit ComEd.com/Care for financial assistance programs and flexible payment options. These offerings can help reduce budget strain for eligible customers, particularly during this time when some customers face unforeseen circumstances.
