SPRINGFIELD - The Illinois Commerce Commission (ICC) wants consumers to be aware that effective May 1, any Retail Electric Supplier (RES) seeking to solicit customers in Illinois must abide by stringent new sales and marketing rules.
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SPRINGFIELD - The Illinois Commerce Commission (ICC) wants consumers to be aware that effective May 1, any Retail Electric Supplier (RES) seeking to solicit customers in Illinois must abide by stringent new sales and marketing rules. The rules were changed and adopted by the ICC to ensure consumers have the tools they need to make an informed decision when choosing a retail electric supplier.
“The ICC is committed to protecting consumers in our competitive energy marketplace. Whether it is door-to-door or a phone solicitation, RES companies and their agents must now adhere to strict new guidelines to ensure potential customers understand that they are engaging in a sales transaction and have all the information they need to make a well-educated decision,” said ICC Executive Director Cholly Smith.
Some of the key rule changes include:
Consumers with questions or complaints following an encounter with an RES agent are urged to contact the ICC’s Consumer Services Division at 1-800-524-0795.