NAPERVILLE - As the public health and economic impacts of COVID-19 continue to evolve, Nicor Gas is committed to supporting customers by expanding financial assistance to those who have been impacted by the pandemic.
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NAPERVILLE - As the public health and economic impacts of COVID-19 continue to evolve, Nicor Gas is committed to supporting customers by expanding financial assistance to those who have been impacted by the pandemic. More flexible payment options and additional direct bill payment assistance is in addition to the voluntary suspension of service disconnections for nonpayment Nicor Gas implemented March 18 for customers impacted by COVID-19.
Nicor Gas will also waive reconnection fees and restore service for residential customers who were disconnected due to nonpayment up to one year prior to June 18 upon request by the customer. The additional support measures are available for customers who are struggling to pay their energy bills as part of a joint agreement with the Illinois Commerce Commission staff and other key stakeholders.
“While we have been working to keep our communities safe to ensure reliable natural gas service, we understand these are trying times for many of our customers,” said Melvin D. Williams, president of Nicor Gas. “We will continue to seek ways to help customers who are facing financial hardship as the pandemic continues to impact Illinoisans.”
Nicor Gas encourages residential customers who were disconnected for nonpayment up to one year prior to June 18 to call 888-Nicor4U (642-6748) to discuss reconnection options and fee waivers.
Nicor Gas also is now offering other energy assistance options, including:
These options are in addition to the programs that Nicor Gas already has in place to help customers manage natural gas costs, including:
For more information about each of these programs or help managing natural gas costs due to economic hardships related to the ongoing pandemic, please call 888-Nicor4U (642-6748) or visit nicorgas.com/covid-19.html.